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CBD Delivery in Switzerland, France & Europe – Swiss Cannabis Flower Delivery

CBD Delivery in Switzerland, France & Europe – Swiss Cannabis Flower Delivery


Delivery terms

Upon receipt of your payment, according to our general conditions of sale, lxlogo.png processes your order within 2 to 3 days open.

Our shipments in Switzerland and Europe are handled by the Swiss Post, hereinafter the carrier. The prices as well as the deadlines mentioned below correspond to the official tariffs of the carrier. lxlogo.png disclaims all liability for loss, theft or delay inherent to the carrier.

Delivery insurance

Our team wants above all the satisfaction of each customer, which is why our internal policy offers delivery insurance which is included in the shipping costs at no additional cost to the customer.

In the event of customs clearance or loss in transit, the buyer must contact us by opening a ticket with customer service after the maximum delivery time has expired. (7 working days, weekends and public holidays not included in this period, i.e. approximately 10 days -> 15 days since the measures related to COVID).

However, this period may be increased in the event of exceptional periods when postal services are overloaded, such as end-of-year holidays or school holidays. This delay can go up to 30 days according to the law on the contract of sale.

If the conditions are met, then a refund of your order will be offered to you either on the wallet (credit note) or on your bank account/card.

The refund on the wallet has the advantage of recovering the single-use discounts used during the order concerned and of avoiding the additional costs of payment by card. However, this can only take place once per order.

When the shipments have the status “distributed” and the customer has not received anything, only shipments against signature benefit from the insurance after having followed the appropriate procedure (cf. see here).

Delivery delays inherent to the carrier are excluded from the insurance.

Delivery in Switzerland

Delivery method Price Average duration
Swiss Post A+ FREE 1 day
Swiss Post Registered* CHF 5 1 day

*CBD oils are systematically sent by registered mail, free of charge. For any other product, sending against signature is a chargeable option.

Delivery in Europe

NB: the deadlines for France have been extended since November 24, 2020. The French Post has not reinstated its delivery time guarantee and is facing a considerable overload. The average time observed varies between 5 and 15 working days.

Deliveries in Europe are systematically with tracking. Rates are based on total weight and size of shipping container.

lxlogo.png offers delivery costs from 100€ of purchases per order (except shipments against signature)

Delivery method Order amount Price (€) Average duration
Swiss Post International
Priority with tracking (without signature)

>= 100
4 to 7 days
Swiss Post International
Priority with tracking (against signature)

>= 100
4 to 7 days

We deliver to the following countries: Belgium, Spain, France, Greece, Ireland, Italy, Lithuania, Malta, Netherlands, Poland, Portugal, Czech Republic, United Kingdom, Slovenia.

Import charges in Europe

Since July 1, 2021, the €22 import exemption has been abolished in Europe. From then on, your local post office may charge you VAT as well as customs fees. By paying for these directly online on the post office site before delivery, the amount is €2 instead of €8, regardless of the amount of your order.

Refused or unclaimed deliveries

In the event of delivery refused by the customer or not claimed from the postal services, our team will proceed with the refund upon receipt of the returned order. However, only the products will be reimbursed; delivery costs and any customs fees will not be refunded.

Return or exchange of goods

Articles are in principle neither taken back, exchanged or refunded. However, each request will be examined on a case-by-case basis, without commitment on our part, provided that the defect can be clearly demonstrated (photograph for example) and that the product is returned in its original packaging, that it has not not been opened or started. In this case, lxlogo.png will refund the product or issue a voucher of equal value.

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